Privacy Policy

GanexaTech (“GanexaTech”, “we”, “us” or “our”) is an IT development company providing custom website development, ecommerce development, custom software development and dedicated developer services. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit our website, contact us, or work with us on a project, how we use that information, and the choices you have. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

a) Information you provide to us

When you request a quote, fill in a contact form, respond to one of our ads, or email or call us, we may collect:

• Your name, email address and phone number
• Your company name and existing website URL
• The services you are interested in, your budget range and project details
• Any other information you choose to include in your message

b) Information collected automatically

When you visit our website, our servers may automatically record basic technical information such as your IP address, browser type, device type, pages visited and the date and time of your visit. We use your IP address to estimate your country so that we can show pricing in your local currency. We do not use this information to identify you personally.

c) Information received through advertising platforms

If you submit a lead form through an advertising platform such as Facebook or Instagram, that platform shares the details you entered (for example your name, email and phone number) with us so that we can respond to your enquiry.

d) Client project data

When we build or maintain software for you, we may be given access to your systems, source code, hosting accounts, databases or content, which may include personal information about your own customers or users. We handle this data only on your instructions and only to the extent needed to deliver the agreed services. See section 5 below.

2. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and send you quotes and proposals
• Plan, build, test, deliver and support your website, store or software
• Communicate with you about your project, invoices and support requests
• Display relevant pricing for your region
• Improve our website, services and customer experience
• Protect our website against spam, fraud and abuse
• Meet our legal, accounting and regulatory obligations

We do not sell, rent or trade your personal information to anyone.

3. Cookies

Our website uses only the minimal cookies and similar technologies needed for it to work properly. Some third-party resources we load, such as web fonts, icon libraries and JavaScript libraries served from content delivery networks, may receive your IP address and standard browser information when your browser requests them. You can block or delete cookies at any time through your browser settings.

4. How We Share Information

We only share your personal information in the following limited situations:

• Service providers: trusted vendors who help us run our business, such as email, hosting, cloud infrastructure, IP geolocation and payment providers. They may use your information only to perform services for us.
• Team members and contractors: developers and designers working on your project, who are bound by confidentiality obligations.
• Legal requirements: when required by law, court order or a government authority, or to protect our rights, property or safety and those of others.
• Business transfers: if GanexaTech is involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction.

5. Confidentiality of Client Projects

As a development company, we understand that your ideas, source code and business data are valuable. We:

• Treat all project information, credentials and source code as confidential
• Are happy to sign a Non-Disclosure Agreement (NDA) before you share project details
• Use access credentials only for the purpose of the project and recommend you change them once the work is complete
• Do not use your data or your customers’ data for any purpose other than delivering your services
• Return or securely delete project data on request when the engagement ends, unless we are required to keep it by law

We will only show your project in our portfolio with your permission.

6. Data Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), access controls, secure credential storage and limiting access to people who need it. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We keep your personal information only for as long as necessary for the purposes described in this policy. Enquiry details are generally kept for up to 24 months after our last contact with you. Project and billing records are kept for as long as required for support, warranty, tax and legal purposes.

8. International Data Transfers

GanexaTech is based in India and serves clients in Canada and other countries. Your information may therefore be stored and processed in India or in other countries where our service providers operate. Where we transfer information across borders, we take reasonable steps to ensure it receives a level of protection comparable to that in your own country.

9. Your Rights

Depending on where you live, including under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and India’s Digital Personal Data Protection Act, 2023, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information, subject to legal requirements
• Withdraw your consent to our use of your information
• Opt out of marketing emails at any time
• Make a complaint to the relevant data protection authority

To exercise any of these rights, please email us at info@ganexatech.com. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

11. Children’s Privacy

Our website and services are intended for businesses and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

GanexaTech

South Chandamari, Kalyani, Nadia 741245, India

info@ganexatech.com

+91 768-801-9332